Terms and Conditions

Terms and Conditions

THE AGREEMENT: The utilization of this website and the services provided by New Build Snagging
Specialists (referred to as “NBSS” hereinafter) on this website are subject to the following Terms &
Conditions, all of which are specifically incorporated by reference. This Agreement governs the use of all
pages on this website (collectively referred to as the “Website”) and any services provided by or on this
website (“Services”).
 
DEFINITIONS:
“Agreement” denotes these Terms and Conditions, the Privacy Policy, and other documents provided to you
by the website.
“We,” “us,” and “our” refer to NEWBUILDSNAGGINGSPECIALISTS.CO.UK.
“User,” “You,” and “your” refer to the person accessing the website to avail any service from us. User also
includes the company, partnership, sole trader, person, body corporate, or association taking services of
this website.
“Website” encompasses newbuildsnaggingspecialists.co.uk and any successor Website of the Company or
its affiliates.
Parties: Collectively, the parties to this Agreement (We and You) are referred to as Parties.
 
Agreement to Terms:
 
Before placing an order, please ensure you have thoroughly read and understood our terms and conditions.
If you have any uncertainties or further questions, please contact us by phone or email for clarification
before agreeing to them.
 
Contact Information:
 
All the necessary information to contact us is available in the footer of all the pages in these terms and
conditions. If you need to reach us for any reason, please use the provided contact details.
 
Communication:
If we need to contact you for any reason, we will do so via phone or email using the information provided in
your enquiry form.
 
Establishing a Legal Agreement between the Client and New Build Snagging Specialists:
 
For telephonic bookings, upon receiving your completed enquiry form, we will raise an invoice for a deposit
of £50 or the full amount, depending on the inspection timescale. Upon receipt of payment, we will secure
your booking date and send you a confirmation email, thereby forming a legal contract between us. All our
prices include VAT, which may change in line with government regulations.
 
Online Booking:
If you place an order through our online facility, both you (the client) and ourselves will receive a
confirmation email with all relevant information about the job. Afterward, we will send you a further
confirmation email, confirming that your order is accepted, and a legal contract will be formed between us.
 
Services:
 
• NBSS provides new home inspections for defects. While we make every effort to identify flaws in your
residence, some snags may occasionally be missed due to factors like weather conditions, poor lighting, bad
visibility, or human error. In such cases, NBSS disclaims liability for overlooked or misrepresented defects
or issues.
• Our inspections may vary in times and the number of snags discovered, depending on factors such as
property size, finish quality, access issues, etc. If the inspection takes less time or reveals fewer snags than
anticipated, we will not be held responsible. However, if the information about the property’s size or
additional dwellings provided during booking is incorrect, we reserve the right to amend the invoice
accordingly.
• Our inspectors require full access to the property for the entire inspection. If other trades are working at
the property during the inspection, they will need to work around our inspectors, not vice versa. Our
inspectors cannot wait for the client to start or leave after the inspection if the client is not present. Our
inspectors are not insured to move furniture or personal items belonging to the clients.
• If any areas of the property are inaccessible to the inspector, they reserve the right not to inspect those
portions. In such cases, no refunds or discounts will be provided.
 
• The duration of our service may vary based on factors such as house size, quality, and age. The number of
items retrieved during the inspection does not correlate with the time taken or the price paid. We will
inspect your home thoroughly as part of our service, and if it takes less time or uncovers fewer snags than
expected, no refund will be issued.
 
• By availing our service, you agree that photographs and other media will be taken of your property during
the inspection, which will be included in the report. NBSS may use these photographs and footage to
promote the website, company, and social media platforms, if desired. However, no personal details will be
divulged in these media.
 
Punctuality:
 
We will make every effort to arrive at the designated time agreed upon for the booking. If our inspector is
late for reasons beyond our control, such as accidents, traffic, or road closures, we will not be held liable. In
such cases, we will attempt to inform the client by telephone, so please make yourself available at least half
an hour before the inspection time.
 
Inspection Coverage:
 
We will inspect as many aspects of your property as possible, including interior, exterior, landscaping,
garage, and lofts. Loft inspections entail the inspector standing on their ladder and looking into the loft,
taking pictures, and commenting for the report. However, our inspectors will not climb into the loft for
inspection. For more information on what we inspect, please refer to our website or inquire at the enquiry
stage.
 
Exclusions:
 
Our reports do not cover the structural integrity of the property, building regulations, fire regulations,
electrical certification, or gas certification, as we are not involved in that process of the build and lack the
necessary qualifications. If we notice serious and obvious defects during the inspection, we will highlight
them to the client and recommend further investigation for clarification. We can only comment on all
accessible areas during the inspection.
 
Complaints:
 
If you have any complaints about any aspect of our service or issues with the report, please contact us via
email at info@newbuildsnaggingspecialists.co.uk. We will endeavour to investigate your concerns and
resolve them to the best of our ability.
 
Add-on Extra Services:
 
For any additional extras provided by our inspector that cannot be performed due to reasons beyond our
control and at our inspector’s discretion, the client will receive a full refund for the service, and it will not be
rescheduled. Drone inspections are subject to pre-approved checks to ensure they are not in restricted UK
airspace. If restricted, the client will be informed beforehand, and a refund for this service will be issued. All
additional extras are independent services provided by New Build Snagging Specialists and are not part of
RPSA or NHQB’s directives.
 
Legal Proceedings:
 
New Building Snagging Specialists reports are provided exclusively for the client’s internal use and are not
intended for participation in legal proceedings; NBSS and their inspectors assumes no responsibility in this
regard.
 
Cancellation/Rescheduling Policy:
 
NBSS reserves the right to cancel your inspection and issue a full refund of the deposit and any other
payments at any time.
 
NBSS reserves the right to cancel your inspection if the full outstanding balance has not been paid within 48
hours of the inspection. In such cases, no deposit will be refunded.
 
If you wish to cancel your inspection for any reason, you may do so within 72 hours. There will be no
cancellation fee if you notify NBSS of the cancellation in writing via email.
 
Cancellations made within 24 hours of the inspection date are non-refundable and will not be rescheduled.
 
If our inspector is unable to gain access to the property on the day of the booking, no refund will be issued.
Our inspectors cannot wait for more than 30 minutes beyond the agreed inspection time, unless pre-agreed.
 
If you need to reschedule your inspection date, please do so within 3 working days of the original date by
emailing us. We will try to find a suitable alternative date, but we cannot guarantee this. An administration
fee will be required to start another booking, and the deposit must be re-paid.
 
All deposits are made to secure a booking and are nonrefundable. The deposit covers administration
purposes and reserves an inspector for your appointment.
 
Modifications and Variation:
 
We may modify this agreement at any time without notice to you. You acknowledge that modifications to
this agreement are effective immediately upon posting on the website and supersede any prior versions,
unless specifically referred to or incorporated into the latest modification.
 
Invalidity:
 
If any part of the Terms of Service is unenforceable, the remaining clauses shall remain in full force and
effect. If any clause/sub-clause or part thereof can be severed to render the remaining part valid, the clause
shall be interpreted accordingly.
 
Waiver:
 
If you breach these conditions and we take no action, our rights and remedies will still be applicable in any
other situation where you breach these conditions.
 
Governing Law/Jurisdiction:
 
These terms and conditions and the transactions contemplated hereby shall be governed by, and construed
and interpreted in accordance with, the laws of the United Kingdom. Any legal action arising out of or
related to these Terms will be brought only in the courts of the United Kingdom.
 
Indemnity:
 
You agree to indemnify, defend, and hold harmless NBSS, its directors, officers, employees, consultants,
agents, and affiliates from any third-party claims, liability, damages, and/or costs (including legal fees)
arising from your use of this Website or your breach of the Terms of Service.
 
Entire Agreement:
 
The above Terms of Service constitute the entire agreement between the parties and supersede any and all
preceding and contemporaneous agreements between you and NBSS. Any waiver of any provision of the
Terms of Service will be effective only if in writing and signed by a Director of NBSS.

 
Disclaimer of Liability:
 
The material displayed on this Website is provided without any guarantees, conditions, or warranties as to
its accuracy. NBSS and its suppliers, content providers, and advertisers expressly exclude all conditions,
warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity
and shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special,
consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other
intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services,
arising out of or related to the use, inability to use, performance, or failures of this Website or the Linked
Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in
contract, tort, equity, restitution, by statute, at common law, or otherwise.
 
Linking to this Website:
 
You may link to our home page, provided you do so in a fair and legal manner that does not damage our
reputation or take advantage of it. However, you must not establish a link in a way that suggests any form of
association, approval, or endorsement on our part where none exists. You must not establish a link from
any website that is not owned by you. This Website must not be framed on any other site, nor may you
create a link to any part of this Website other than the home page. We reserve the right to withdraw linking
permission without notice.
 
Disclaimer as to Ownership of Trademarks, Images of Personalities, and Third-Party


Copyright:
 
Any persons (including their names and images), third-party trademarks and content, services, and/or
locations featured on this Website are not associated, linked, or affiliated with NBSS, and you should not
rely on any such connection or affiliation. Any trademarks/names featured on this Website are owned by
the respective trademark owners. The use of any trade name or brand name is solely to describe or identify
the products and services and does not imply endorsement or connection to NBSS.
 
The agreement between the client and New Build Snagging Specialists shall be interpreted and construed in
accordance with the laws of the United Kingdom.
 
For any legal or equitable relief arising from or related to these Terms, any action shall be brought
exclusively in the courts of the United Kingdom.
 
©2021 by New Build Snagging Specialists. A Private Limited Company 13684997